Frequently Asked Questions
How can we help?
Find answers to our most common questions below. If you can't find what you're looking for, feel free to contact us.
Orders
Browse our products, click «Add to Cart», then head to your cart and click «Proceed to Checkout». Follow the steps to enter your payment and delivery details.
Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible via email or phone.
After placing your order you'll receive a confirmation email with a tracking link. You can also reach our customer support team at any time.
Delivery
Standard delivery within Latvia takes 2–4 business days. Express next-day delivery is also available. For international orders, expect 5–10 business days.
Free delivery on all orders over €50 within Latvia. A flat €4.99 shipping fee applies to smaller orders.
We ship to all EU countries. For inquiries about other destinations please contact our support team.
Products
The best air purifier depends on your room size, specific air quality concerns (dust, allergens, odours) and budget. Our consultants are happy to help — just get in touch.
Filter replacement frequency depends on the model and usage conditions — typically every 6–12 months. The recommended cycle is listed on each product page.
All our products include at least a 2-year manufacturer's warranty. Some models carry extended coverage — check the individual product page for details.
Returns
You have 30 days from the date of receipt to return a product. Items must be in their original packaging and unused.
Contact our customer support via email or phone. We'll send you return instructions and, where applicable, a prepaid return label.
Payment
We accept Visa, Mastercard, bank transfers, and internet banking (Swedbank, SEB, Citadele and others).
Absolutely. All transactions are processed via SSL-encrypted connections and certified payment providers. We never store your card details.
No questions found.
Still have questions?
Our team is ready to help you every working day.